UNDERSTAFFED,
UNDER PRESSURE
AND UNDER
ATTACK
Assault on practice staff, threatening or abusive behaviour or damage to property will not be tolerated.
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We are here to help not be harmed.
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Staff have a right to work in a safe and secure environment.
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Those threatening or abusing staff could be reported to the police and removed from our practice list.
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# SupportYourSurgery
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“GET INVOLVED” – Membership Scheme
Black Country & West Birmingham Clinical Commissioning Group (CCG) is responsible for buying and monitoring healthcare services on behalf of all patients in Dudley, Sandwell, Walsall and Wolverhampton.
Healthcare services are purchased from local providers such as hospitals, GPs and other specialists services so that you have access to these services when and where you need them.
Patients are at the heart of everything we do in the CCG and our Engagement team actively encourages everyone be a part of our “Get Involved” membership scheme; please help us to help you.
Signing up to the “Get Involved” membership scheme will give you the opportunity to:
- Be invited to your local patient network meeting. These are based around the local areas
- Be invited to participate in specific workshops about key health topics for example diabetes, mental health, cancer and dementia
- Give us your views by email /telephone on certain topics if you cannot attend one of our meetings
- Get directly involved in areas of great interest to you listed
- Receive invites to our Annual General Meeting and other larger events
- Receive a copy of our quarterly Stakeholder Newsletter
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COVID-19
VISITING YOUR GP SURGERY
 PLEASE WEAR FACE COVERINGS.
COVID-19 PROTECTIONS ARE STILL IN PLACE IN THIS SURGERY.
In line with current Government guidance patients are required to
continue to wear a face covering in all healthcare settings.
Face coverings primarily protect others, so doing so – unless exempt – is
key to preventing spread of infection.
CONTINUE TO RESPECT
(2M) SOCIAL DISTANCING
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TEST AND ISOLATE IF
YOU HAVE ANY SYMPTOMS.
If you have syptoms you must get at PCR test as soon as possible & before visiting your GP. Rapid lateral flow tests should not be used to confirm infection.
It’s vital that you and anyone in your household isolate until you receive your test result, and for 10 days thereafter if the result is positive.
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WASH/SANITISE
HANDS REGULARY
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CQC Direct Monitoring
CQC suspended their routine inspection programme in March 2020 in response to Covid-19 and do not intend to resume it for the immediate future. CQC have continued to use a mix of onsite and off-site monitoring to ensure the public have assurance as to the safety and quality of the care they receive. As we emerge from the pandemic CQC are further developing their monitoring approach. In accordance with this approach CQC carried out a review of the data available to CQC about Little London Surgery on 10/06/2021
CQC have not found evidence that they need to carry out an inspection or reassess Little London Surgery rating at this stage. This could change at any time if CQC receive new information.
CQC will continue to monitor data about this service.
Please note, this does not amount to an assessment of the rating for this service under section 46 of the Health and Social Care Act 2008.
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Following advice from public health leaders in Walsall, you are strongly encouraged to continue attending all medical appointments – including going for your COVID-19 vaccination when you are invited.
The guidance is very clear that you can leave your home for essential purposes, even while extra testing is going on in your area. Medical appointments – including going for a COVID vaccination – are classed as essential.
Vaccination services are as safe as they can possibly be. All staff are tested the night before each session, while the utmost care is taken to keep premises clean and sanitised, and maintain social distancing.
It’s really important that everyone gets vaccinated when you get the opportunity. The vaccine is safe, it starts protecting you against all known strains of COVID after your first dose, and it is the best defence we have against the virus when used alongside proper social distancing, wearing a mask and washing hands.
Please note: if you or someone you live with are experiencing any symptoms of COVID-19, you must not go to any healthcare appointment. You should notify your healthcare provider, who will be pleased to book you another appointment.
You must self-isolate and call 119 to book a test if you are experiencing any of the following:
- A new, continuous cough
- A high temperature or fever
- Loss of or change to your sense of taste and smell
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Your local NHS in the Black Country and West Birmingham is still here for you, but how you access our services has changed due to COVID-19.
If you are feeling unwell or if you have any health symptoms that you are worried about, please contact us online through this website or call us in the first instance. You can no longer walk-in to your GP practice without an appointment.
If advice and treatment is not possible through an online triage or a telephone consultation, a face-to-face appointment will be arranged for you.
Local GPs are currently supporting the COVID-19 response in many ways and our resources are limited. Our GPs and practice staff will advise you on the best treatment and whether it is required at this time, as we try to ensure that those in most urgent need get the care they need as a priority. This may mean you need to wait a little longer than usual for treatment but if you have any concerns please talk to us.
We are open and fully operational, but these measures have been put in place to maintain and control social distancing and to keep local people and NHS staff safe.
If you are suffering a serious or life-threatening emergency, please call 999 immediately.
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Please also see below video explaining how and why to contact your practice remotely:
Translated Materials and Accessible Formats on COVID19 - Update from Walsall Council
Walsall for All now has a comprehensive translated guidance and accessible formats on information related to Coronavirus (COVID-19) on their website. On this page, you will find links and resources to:
- Test and Trace
- Face coverings
- GOV.UK guidance (including places of worship, Domestic Abuse, households with possible coronavirus infection, shielding and bereavement)
- Symptoms
- Stay Alert
- Accessing local health services
- Other translated guidance on COVID-19
To help share this information with patients, we ask if you could:
- Print out and display information posters in your premises (if appropriate)
- Share information across your social media/digital channels
- Include information in your newsletters
- Include a link to Walsall For All materials on your website.
Many Thanks
Walsall Council
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When attending the surgery please use our new social distancing queuing system – face masks or a face covering must be worn and attend alone and on time
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Please remember we are still here to provide advice/treatment for any medical concerns. If you need to be seen face to face we can make this happen in a way that keeps you safe. Please don’t ignore worrying symptoms – call us on 01922 628280 or 01922 622898.
Patient Information - Coronavirus
The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
What to do if you have symptoms
Stay at home for 7 days if you have either:
- a high temperature
- a new continuous cough
- loss of/ change in smell or taste
Do not go to a GP surgery, pharmacy or hospital.
You do not need to contact NHS 111 to tell them you're staying at home.
Read the advice about staying at home.
Use the NHS 111 online coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
Use the 111 coronavirus service
Free GOV.UK coronavirus information service whatsapp simply add 07860064422 in your phone contacts and then message the word ‘Hi'.
This will give you information regarding coronavirus
Isolation Sick Notes
Please note, patients cannot get an isolation note by ringing 111 but these are available online from https://111.nhs.uk/isolation-note
Making Connections Walsall
Please see this poster (PDF, 289KB), outlining the council’s response to the community regarding the coronavirus situation.
Anyone in Walsall that needs help can email or call for assistance.
You will also notice that the hub for the East (covering Aldridge, Brownhills, Clayhanger, High Heath, Pelsall, Pheasey, Rushall, Shelfield, Streetly and Walsall Wood) is Manor Farm Community Association.
Coronavirus and Domestic Abuse Support
If you are struggling with your situation at home, speaking to your GP could help. They can refer you to a specialist service to support you.
You can also call Black Country Women’s Aid directly for support in Walsall:
Call: 0121 552 6448 (24 hours)
Text/WhatsApp: 07384 466 181 (Mon - Fri 9am - 9pm)
The two updated Parent Tips:
- one providing some basic information on the childhood immunisation programme, explaining how vaccines work, how they are regulated and why it is important to ensure your baby receives all the recommended immunisations
- the second, provides answers to “Frequently Asked Questions” and has been written by leading national experts. It covers getting your baby immunised and what to expect, including information on things such as soothing your baby during and after vaccinations, and what to do if they are poorly on the day of their appointment.
Just to reassure you that despite the current COVID-19 pandemic, it is still recommended that your child receives their vaccines as this protects them against other serious diseases that can still cause them harm.
Parent Tips - Childhood Immunisations 1: An introduction to childhood immunisations
Parent Tips - Childhood Immunisations 2: Frequently Asked Questions
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SCAM WARNING - CERVICAL SCREENING
Public Health England (PHE) has advised of a potential scam involving a text message being sent to some women claiming to be from the NHS Cervical Screening Programme “Call and Recall” service.
The text message advises that the recipient is overdue for their cervical screening test (smear test) and to call a mobile number to book an appointment and provide personal details.
These text messages are NOT from the NHS cervical screening programme, please DO NOT disclose any personal information should you receive this message.
This has been reported to the Action Fraud Line.
For more information on cervical screening, please visit the NHS website.
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Extra GP appointments are available in Walsall
GP appointments are available at Darlaston Health Centre, Pinfold Health Centre, Broadway Medical Practice and Portland Medical Practice during the following times:
Weekday evenings: 6.30pm - 9.00pm
Weekends: 10.00am - 3.00pm (Excluding Darlaston Health Centre and Portland Medical Practice)
Bank Holidays: 11.00am - 1.30pm
Patients will only be seen if they have booked an appointment by calling 01922 501999
For more information about the service visit www.walsallccg.nhs.uk or speak to your practice tream
Click here for more information
NHS England has made changes to the types of medicines available on prescription for minor illnesses and ailments.
In the videos below, Prescribing Adviser Jyoti Saini and Community Pharmacist Davinder Dhahan explain why this change is needed and how you can help the NHS by self caring and buying certain items over the counter.
https://walsallccg.nhs.uk/tv-spotlight-for-walsall-pharmacist-and-ccg-prescribing-adviser/
https://www.facebook.com/BhamLocalTV/videos/496259567813353/
Try the new NHS App
You will soon be able to use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
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App to replace paper maternity notes
From Tuesday 7 May 2019, women who attend a new antenatal booking will no longer receive handheld maternity notes.
Women who want access to their notes will need to download the ‘Maternity Notes’ app. Benefits of the app include:
- Week-by-week overview of baby’s development
- Easy access to appointment notes
- Access to information and other guidance
- Notification of upcoming events (appointments, scans, blood tests etc.)
- A personalised birthing plan
- A diary where women can record thoughts and feelings
Click here to download an information leaflet.
Please contact reception Little London Surgery for further details
Click here to download this information
Are you taking gabapentin or pregabalin?
(Lyrica, Alzain, Neurontin)
The law is changing from 1st April 2019 and Pregabalin and gabapentin are being reclassified as controlled drugs.
Your GP and local pharmacy will ensure you continue to get the medicines you need. Please remember to order your medicines in good time.
To find out more about these changes click here.
Want to feel confident making decisions around your child’s health?
Walsall Healthy Child App
The app that supports parents and carers with caring for their child at home; giving advice on when and where to seek further treatment.
Easy to understand guidance around conditions such as cough and colds, constipation, thrush, teething, allergies, oral health and more.
Click here to download a poster with this information.
Cervical Cancer is Preventable
Cervical screening saves approximately 5000 women’ lives annually in the UK.
www.cancerscreening.nhs.uk
The most common Cancer in women aged 25-29 and the second most common Cancer in women under 35 years old in Europe.
1000 women die due to Cervical Cancer each year.
Cervical Cancer is preventable in the majority of cases through cervical cytology screening and vaccination against HPV (Human Papilloma Virus).
Cervical cytology screening is available to women aged 25 - 64, if you haven’t been screened, contact your GP or Practice Nurse.
For more information contact the Cervical Cytology Outreach Nurse on 07814 986176
Click here for more information.
Doctors Running Late
We sometimes receive complaints about doctors running late and patients having to wait for their appointments. We appreciate that this is frustrating for everyone involved so please allow us to inform you what you can do to help us, yourselves and other patients.
Click here for more information
Click here to download our leaflet 'How We Use Your Information'
Do you have diabetes?
Do you have a smart phone?
Download the free Walsall Diabetes & Me App
Informative:
It provides lots of information and guidance about diabetes in a quick and easy to navigate format. Articles include;
- how to monitor your blood glucose levels
- how to reduce your risk of complications
- tips when food shopping and
- where to go for help
Interactive:
The app also helps you keep track of test results from your annual reviews including: HbA1c, blood pressure, cholesterol and BMI. All data is stored securely and locally on your device.
The more knowledge you have about diabetes, the more successful you are likely to be in managing your condition.
Electronic Prescription Service (EPS)
Paper prescriptions go electronic.
This practice is starting to send prescriptions electronically.
Click here for an information leaflet on EPS and how to find them in a number of languages by using the 'translate' button at the top of the page
Click here for more details regarding The Electronic Prescription Service (EPS).
Click Here To Download the Urgent Care Leaflet (.pdf)
Contact Details
Little London,
Walsall,
WS1 3EP
Telephone (01922) 622898
Fax (01922) 623023
Alternate Telephone Number (01922) 628280
Surgery Opening Times
The surgery is open from:
08.00 – 18:30 Monday - Friday.
We subcontract to WALDOC between the hours of 13:00 and 15:50 and between 18:00 and 18:30
Telephone lines are open daily from as follows:
Line 1: 01922 628280 08:00-13:00 and 14:00-18:30
Line 2: 01922 622898 08:00-13:00 and 15:50-18:30
Ring at 08:00 or 15:50 for on the day appointments
Ring after 14:00 for Results
This website has been designed to tell you about the practice and the services that we offer. Please read it carefully. We trust that you will find it helpful and informative.
The Practice is pleased to provide patients with access to its Clinical System via a Secure Web Interface.
You can book and cancel your appointments, request repeat medication and view medical records on line. To do this you need to register with the practice and obtain a password to enable you to access this service. Once your registration account is created you will need to come into the surgery with your passport or driving licence so that your account can be activated you will be able to use the system to book and cancel appointments, request repeat medication and view medical records as required. Please complete an application form available from reception.
If you already have your password then you can click the link below to access Patient Access.
About the Practice
Little London Surgery is a purpose-built building which has been extended over the years to provide a greater range of services. We aim to offer you a pleasant and welcoming atmosphere with access, parking and facilities for the disabled.
We hold a General Medical Services (GMS) contract to supply NHS services with NHS England Jubilee House, Bloxwich Lane Walsall, WS2 7JL.
This surgery website is used to present all our patients with up to date news and information about our practice. We will keep it current with any developments or other details that we feel are relevant to you. Have a look around our website and please do send us some feedback. We can use your thoughts to improve our online services & further develop the website to make it more useful for our patients.
The practice catchment area is shown on the map page. We also have a detailed street map displayed in the surgery.
We are part of the Walsall Clinical Commissioning Group (CCG) which is part of the NHS.
Car parking is available in our car parks in front of and adjacent to the surgery.