HAVE YOU ANY – COMPLIMENTS? COMMENTS/SUGGESTIONS? CONCERNS? COMPLAINTS?
We want to hear about them
We aim to provide patients with the best care we can. If you have any compliments, comments/suggestions, concerns or complaints about our service, we want to hear about it.
We would encourage you to speak to whoever you feel most comfortable with – your doctor, nurse, a receptionist or manager – but if you would prefer to give your feedback in writing please send it to:
Gayna our Complaints/Compliments co ordinator
The Surgery, Little London, Caldmore, Walsall, WS1 3EP.
We always try to provide the best services possible, but there may be times when you feel this has not happened. If you have any comments and suggestions to make please feel free to use the suggestion box based in the main waiting room.
If you have a complaint to make, please don’t be afraid to say how you feel. We welcome feedback to help us improve our standard and you will not be treated any differently because you have complained. We will endeavour to put right anything that has gone wrong.
If you don’t wish to complain direct to the practice then the route in the first instance should be NHS England. If you are not happy with their response from NHS England then the next step is to contact the Ombudsman
Alternatively you have the right to approach
NHS ENGLAND, PO BOX 16738
Patient Contact number: 0300 311 2233
Parliamentary and Health Service Ombudsman
Helpline: 0345 015 4033
NHS Choices for complaints to other NHS organisations
Click here to download our complaints procedure(.rtf 51KB)