Skip to main content
  • Language
    • Afrikaans
    • Albanian
    • Arabic
    • Armenian
    • Azerbaijani
    • Basque
    • Belarusian
    • Bengali
    • Bulgarian
    • Catalan
    • Chinese (Simplified)
    • Chinese (Traditional)
    • Croatian
    • Czech
    • Danish
    • Dutch
    • Esperanto
    • Estonian
    • Filipino
    • Finnish
    • French
    • Galician
    • Georgian
    • German
    • Greek
    • Gujarati
    • Haitian Creole
    • Hebrew
    • Hindi
    • Hungarian
    • Icelandic
    • Indonesian
    • Irish
    • Italian
    • Japanese
    • Kannada
    • Korean
    • Lao
    • Latin
    • Latvian
    • Lithuanian
    • Macedonian
    • Malay
    • Maltese
    • Norwegian
    • Persian
    • Polish
    • Portuguese
    • Romanian
    • Russian
    • Serbian
    • Slovak
    • Slovenian
    • Spanish
    • Swahili
    • Swedish
    • Tamil
    • Telugu
    • Thai
    • Turkish
    • Ukrainian
    • Urdu
    • Vietnamese
    • Welsh
    • Yiddish
  • (01922) 622898
  • Font Size
    • Increase Font Size
    • Decrease Font Size
    • Reset Font Size
The Little London Surgery
Search
Show Main Menu
  • Home
  • Appointments
  • Prescriptions
  • Services
  • Practice Information
    • About the Practice
    • Accessible Information
    • Comments, Suggestions and Complaints
    • News
    • Named GP
    • Our Team
    • Patient Feedback
    • Patient Participation Group
    • Practice Booklet
    • Practice Policies
    • Practice Information Index
  • Health Information & Support
    • Carers
    • Children & Young People
    • Covid-19
    • Diabetes
    • FGM
    • Find your NHS number
    • Health A to Z
    • Infant Feeding Support
    • Live Well
    • Living with Dementia
    • Medicines A to Z
    • Pregnancy
    • Resources
    • Shingles Aware
    • Thrive into Work
    • Useful Links
    • WorkWell
  • Contact Us

Comments, Suggestions and Complaints

Have you any compliments, comments/suggestions, concerns or complaints?

We want to hear about them.

We aim to provide patients with the best care we can. If you have any compliments, comments/suggestions, concerns or complaints about our service, we want to hear about it.

We would encourage you to write to the surgery and we will direct your query to the correct team member:

Complaints/Compliments Co-ordinator

Susan Millward
The Surgery, Little London, Caldmore, Walsall, WS1 3EP

We always try to provide the best services possible, but there may be times when you feel this has not happened. If you have any comments and suggestions to make please feel free to use the suggestion box based in the main waiting room.

If you have a complaint to make, please don’t be afraid to say how you feel. We welcome feedback to help us improve our standard and you will not be treated any differently because you have complained. We will endeavour to put right anything that has gone wrong.

If you don’t wish to complain direct to the practice then the route in the first instance should be Black Country Integrated Care Board. If you are not happy with their response from NHS England then the next step is to contact the Ombudsman

Alternatively you have the right to approach the Black Country Integrated Care Board. 

You can do this by: 

Telephone: 0300 0120 281

Email: bcicb.time2talk@nhs.net

Ombudsman
Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP

Helpline: 0345 015 4033

Website www.ombudsman.org.uk

NHS UK for complaints to other NHS organisations

Website www.nhs.uk/nhsengland/complaints

Download our complaints procedure (RTF, 19KB)

Share

  • Print
  • Facebook
  • Bluesky
  • X (Twitter)
  • LinkedIn
Local Services

Site

  • Sign In
  • Sitemap
  • Back To Top

About

  • Disclaimer
  • Website Privacy
  • Website Accessibility
  • Cookies
  • Content Attribution

Contact

Little London Surgery

Little London, Walsall, WS1 3EP

  • (01922) 622898
© Neighbourhood Direct Ltd  2025
Website supplied by Oldroyd Publishing Group

Loading...

Local Services